Help – Childhood Trust Hub

Community guidelines

This is an online space for organisations who support children and young people experiencing poverty in London. It has been designed to enable organisations to connect, share experiences, and access peer support. To ensure this remains a safe and welcoming environment for everyone, all members are required to adhere to the following standards, and have agreed to do so by signing up.

Respect and inclusion

This is a supportive space, treat every member with respect. Personal attacks, harassment, bullying or derogatory language will not be tolerated and such content will be removed.
Keep your contributions relevant to the purpose of this hub. The hub is not a space for posting or discussing grant decisions or the outcome of applications to The Childhood Trust for funding.

Sharing and attribution

Do not share images or personal stories of others without their explicit, informed consent.

Safety and privacy

Never share personal contact details (e.g. telephone numbers, home addresses, or private email addresses) for yourself or anyone else in public posts. Do not share your log in details with anyone else.
If you are worried about the safety or welfare of a child or vulnerable person, do not post this on the public forum. Follow your organisation’s own safeguarding procedure, contact the relevant emergency services or your local safeguarding lead immediately.

Commercial activity and advertising

We do not allow spam, unsolicited advertising, or promotion of third-party services.

Reporting concerns

If you see something that makes you feel uncomfortable or violates these guidelines, use the 'report' button on the post. Every report is treated with confidentiality and care.
The Childhood Trust reserves the right to remove content, limit access, or suspend accounts that do not comply with these rules. Our priority is the safety and wellbeing of our community.

How to use The Childhood Trust Hub

The hub is free to use, though registration is required.

1

Completing your profile

Once you have registered by creating a username and password, you can complete your profile.

2

Finding and connecting with charities

You can search the directory for charities that are operating in your borough or boroughs you work in, or that are delivering similar services.

3

Accessing and adding resources

Our resources library has a range of information from research papers to toolkits. Search the library using the search bar or filter by topic. You can submit resources that other people may find useful. Following the instructions on the ‘submit a resource’ page – you will need permission from the owner. We moderate resources submitted for inclusion.

4

Joining groups and participating in the forum

You can join existing groups or create your own for others to join. Once you have joined or created a group, you can add a post. This could be a link you want to share or a discussion you want to start or join. Ensure you read and follow the community guidelines above and keep discussion relevant and respectful.

Frequently Asked Questions

I’ve spotted something that doesn’t look right

If you have any concerns to report, or have seen errors on the site, contact us on info@childhoodtrust.org.uk

How do I update my organisation’s information?

Navigate to your profile and edit the relevant fields in your 'About' section.

How do I add a new member from my organisation?

Your colleague/s will need to create their own account by signing up using their email address and creating a profile.

How do I delete my account?

You can delete your account at any time. Contact us on info@childhoodtrust.org.uk. You will need to email us from the email address you've used to create your account. We will respond with a confirmation once your information has been deleted.

Get in touch

For any queries or assistance, please reach out to our team at info@childhoodtrust.org.uk.

We aim to respond to all inquiries within 5 working days.

How can we help?